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FAQs

Good questions.

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What is NV13?

NV13 designs and builds working electronic devices inspired by science-fiction films and games. Every device is made by hand in Tokyo, Japan, by Meta Studios Creative Agency KK.

Do the devices really work?

Yes. Each one is a working electronic device built on a Raspberry Pi or an ESP32 and tested before it ships. Its page lists what it does, the hardware inside, and anything it needs from you, such as Wi-Fi or an account with another service.

Are these official or licensed products?

No. They are original devices designed and built by NV13, inspired by science fiction. They are not licensed, approved or endorsed by any film studio or game publisher, and they use none of their logos or recordings.

What is the difference between "built" and "DIY files"?

Built is the finished device, made to order and shipped to you. DIY files are a digital download: the 3D print files, the code, a parts list and a build guide, for building it yourself. No parts are shipped with the DIY files.

How long does a built device take?

Built devices are made to order. Each device page gives its build time, which is separate from the shipping time shown at checkout.

Where do you ship, and what does it cost?

Worldwide, from Tokyo, with tracking. The shipping cost for your country is shown on the device page and again before you pay.

Will I pay duties or taxes on delivery?

In Japan, no. For the United States, the import duty is included in the price and we ship Delivered Duty Paid. Elsewhere, import duties and taxes aren't included; if your country charges them, the carrier or customs collects them on delivery.

How do I track my order?

Your confirmation email has an order number starting with NV-. Enter it with your email on the Track your order page. We also email the tracking number the day your order ships.

How do I get my DIY files?

Your download link is on the thank-you page right after you pay, and in your confirmation email. Links last a week; the Track your order page gives you a fresh one at any time.

Can I return a device?

We don't accept returns for change of mind, because each device is made to order. Faulty, damaged or wrong items reported within 7 days of delivery are repaired, replaced or refunded at our cost. See Returns and refunds.

How do you take payment?

Through Stripe Checkout. We never see or store your card number.

Can you build something custom?

Sometimes. Tell us what you have in mind on the Contact page, and we'll say honestly whether we can do it.