Privacy policy.
We collect what we need to send you what you ordered and to answer you. Nothing is sold, and there are no ads.
Effective: November 14, 2026 (draft, before launch)1. Who is responsible
NV13 (this website and the devices sold on it) is operated by Meta Studios Creative Agency KK (META STUDIOS CREATIVE AGENCY株式会社), Tobu Bldg. 5F, 6-28-9 Jingumae, Shibuya-ku, Tokyo 150-0001, Japan. Contact: hello@nv13.io.
2. What we collect, and why
| When | What | Why |
|---|---|---|
| You order | Name, email, phone, shipping address, what you bought. Card details go to Stripe; we never see or store your card number. | To make, ship and support your order, and to meet tax and legal duties |
| You buy DIY files | Email, what you bought, and a record of downloads against your order number | To deliver your files and give you fresh links |
| You write to us | Name, email and your message | To reply |
| You join the newsletter | To send a few emails a year about new devices and files. Unsubscribe from any email | |
| You visit | Server logs (IP address, browser, pages), and, only if analytics is switched on and allowed, page views through Google Analytics | To keep the site working and see which pages help |
3. Your devices
What a device itself collects, stores or sends, if anything, is stated on its own page under "Specifications". We do not receive data from your device unless its page says so.
4. Who handles it for us
- Stripe (payments, receipts, order records)
- Netlify (website hosting and server logs)
- Resend (sending order and newsletter emails)
- GitHub (hosting the DIY file packages; a download request goes to GitHub's servers)
- Google (Analytics, only when switched on and allowed; see Cookie policy)
- Carriers such as Japan Post, Yamato and DHL (delivery)
Some of these process data outside Japan and outside your country.
5. How long we keep it
Order records: 7 years, as Japanese tax law requires. Messages: up to 2 years. Newsletter: until you unsubscribe.
6. Your rights
You can ask to see, correct or delete your personal information, or object to how we use it, by writing to hello@nv13.io. We answer within 30 days. If you are in the EEA or UK you can also complain to your data protection authority.
7. Children
This site isn't directed at children under 16, and we don't knowingly collect their information.
8. Changes
We'll post any change here with a new effective date.