Shipping.
How your device gets from our workshop in Tokyo to your door.
Effective: November 14, 2026 (draft, before launch)1. Where we ship
We ship worldwide from our workshop in Tokyo, Japan. The device page shows the countries we can deliver to and the shipping cost for yours.
2. Build time, then shipping time
Built devices are made to order. Each device page states its build time: how long we need to make and test yours before it leaves. Shipping time is separate and is shown at checkout. Business days exclude weekends, Japanese public holidays and December 29 to January 3.
3. Carrier and tracking
Within Japan we ship with Japan Post or Yamato Transport; abroad, with Japan Post or an international courier. We email you a tracking number when your order leaves, and you can follow it on Track your order. Delivery times are carrier estimates, not guarantees.
4. Shipping fees
Prices are in US dollars. Shipping within Japan is free; to other countries it is a flat $30 per order, shown before you pay.
5. Duties and taxes
- United States: US prices include the 12.5% import duty on goods made in Japan. We pay it before your order leaves Tokyo and ship Delivered Duty Paid, so nothing is due on delivery.
- Japan: no import duties or taxes; the price shown is the price you pay.
- All other countries: prices don't include import duties or taxes (such as EU or UK VAT). If your country charges them, they're collected by the carrier or customs on delivery and are the recipient's to pay. Checkout asks you to confirm this; if you'd like an estimate first, choose that option at checkout and we'll email you before your order ships.
6. DIY files
DIY files are a digital download. Nothing is shipped, there is no shipping charge, and no address is collected.
7. Address accuracy
Please check your address and phone number at checkout; the carrier needs both. To change an address before shipment, contact us as soon as possible.
8. Lost or damaged parcels
If your parcel is lost or arrives damaged, contact us within 7 days of the expected delivery date. We open a claim with the carrier and repair, replace or refund under our Returns & refunds policy.
9. Contact
hello@nv13.io · Meta Studios Creative Agency KK, Tobu Bldg. 5F, 6-28-9 Jingumae, Shibuya-ku, Tokyo 150-0001, Japan.